1. Enterprises use various professional knowledge to provide users with intelligent services, including business consulting services and technical consulting services. Business consulting services are based on the various requirements of customers when purchasing products, introducing various business conditions of the company to customers, answering various questions raised by users, and helping to purchase machines. Technical consulting services refer to detailed introduction of product quality, performance, main technical parameters, to provide customers with samples, catalogs, manuals, and technical and economic indicators such as production process, testing methods, and energy consumption.

2. Quality “three guarantees” service. If product quality problems are found under the specified conditions of use and within the warranty period, the company is responsible for guaranteeing, guaranteeing replacement, and guaranteeing refunds for users, and also bears the resulting economic losses when necessary. Companies should specify the scope of the three guarantees, the warranty period, and clearly define responsibilities in the spirit of “quality first” and being responsible to users.

3. Installation and commissioning This service is directly related to the performance of the product, ensuring the economic benefits of customers, and thus also affecting the competitiveness of the product and the reputation of the company, especially for highly technical products.

4. Spare parts supply In order to eliminate customers’ worries, a content that cannot be ignored in sales services. Manufacturers should correct the business philosophy of “emphasis on the main engine and light on accessories”, arrange the production of accessories and accessories in a planned way, and use multiple channels to organize the supply of accessories and accessories to facilitate timely purchase of users and solve user difficulties.

5. After the technical training machine is sold, the company must also deliver the technology to the user. Only in this way can the monitor user use the product correctly, make it operate normally, and play a role in a reasonable and efficient manner. Enterprises should determine the training content according to customer requirements. There are many types of technical training service methods. Customers can be invited to companies to hold technical training courses; in areas where customers are concentrated, training courses are held for local customers; combined with on-site service, training courses are held in the process of serving customers.

6. During the exhibition every year, it will visit the door for inspection, repair and maintenance services for customers on a regular basis. It is an effective way to strengthen the relationship between production and demand and improve the reputation of the company. Way.

7. Special service companies use their own scientific research and technical conditions to expand the scope of services and develop various special services to meet the special needs of different users; for example: molding machine design, production line planning, profile punching processing services.